Practical
Shipping & returns
Shipping
| Service | Cost | Timing |
|---|---|---|
| Standard | $6.95 | 2 working days to dispatch, 2–5 in transit |
| Standard over $75 | Free | As above |
We dispatch Monday to Thursday. Orders placed after 11am Thursday go out the following Monday so that nothing sits in a depot over a weekend. We ship to all fifty states and do not currently ship internationally.
Warm weather
From May to September every chocolate order ships in an insulated liner with a frozen gel pack, included at no extra cost. If a parcel still arrives heat-damaged, tell us and we will replace it.
Returns
Confectionery cannot be resold once it has left us, so we do not ask for anything back. If an order arrives damaged, incorrect or not to your liking, tell us within fourteen days and we will replace it or refund it in full. No photographs required.
Refunds go back to the original payment method and usually appear within five working days, depending on your bank.
Cancelling or changing an order
Because we make to order, email us as soon as you can. If it has not gone into production we will change or cancel it immediately. If it has, we will still do our best.
Wrong address? Tell us before it ships and there is no charge. Once a parcel is in transit we cannot redirect it, but we will help you chase it and we will replace it if it is genuinely lost.