Help
Frequently asked
If the answer is not here, email us and a person will reply.
Do you ship nationwide?
Yes, we ship to all fifty US states. Orders are dispatched from our packing facility Monday through Thursday so that nothing sits in a depot over a weekend.
How do you stop chocolate melting in summer?
From May to September every chocolate order ships in an insulated liner with a frozen gel pack at no extra cost, and we hold Friday orders until the following Monday. If a parcel still arrives heat-damaged we replace it, no questions and no photographs required.
How long does it keep?
Bars and brittles keep for twelve months in a cool cupboard. Truffles and filled bonbons are fresh cream products and are best inside three weeks. Caramels sit somewhere in between at about three months. Every box is dated on the base.
Do you use palm oil?
No. Our chocolate is cocoa, cocoa butter, cane sugar, milk where relevant, and real vanilla. Nothing else.
Can you handle allergies?
We work with nuts, dairy, soy lecithin and wheat in one kitchen, so we cannot promise any item is free from traces. Every product page lists its ingredients in full. If you are buying for a severe allergy, email us before ordering and we will tell you plainly whether we can help.
Do you do corporate or bulk orders?
Regularly. Ten tins or more gets volume pricing and a printed card in the lid; fifty or more gets a bespoke assortment. Email orders@pmindgoodies.store with a quantity and a date and we will come back to you the same working day.
Can I include a gift message?
Yes, free of charge, at checkout. It is hand-written onto a card and tucked inside the lid. Prices are never included in a gift parcel.
What if something arrives damaged?
Tell us within fourteen days and we will replace it or refund it. Confectionery cannot be resold once it leaves us, so we do not ask for it back.
Still stuck?
support@pmindgoodies.store, Monday to Friday, 9am to 5pm Eastern.